Beyond The Cup

Last updated: 16/03/2026

1. Scope

This policy covers both products purchased from Beyond The Cup and the associated charitable allocation of $5 AUD per bag of coffee.

Refunds or replacements are only provided for damaged or faulty products. Refunds for change of mind are not available.

2. Damaged or Faulty Products

If a product arrives damaged or faulty, customers may request either a replacement or a refund.

• Customers must report the issue within 7 days of receiving the product.

• Customer to confirm whether a refund or replacement is preferred.

3. Donations

• Donations of $5 per bag are allocated once the order is completed.

• If an order is cancelled or refunded, the donation will not be allocated.

• If a product is replaced due to being damaged or faulty, the donation will still be allocated.

4. Returns Process

• Customers must contact Beyond The Cup via email orders@beyondthecup.com.au or phone 1800 818 118 before returning any product.

• Returned products must be unused and in their original packaging.

• Only products that are damaged or faulty will be accepted for return.

5. Shipping Costs

• Beyond The Cup covers all shipping costs for replacements of damaged or faulty products.

• Customer may dispose of any damaged or faulty products once confirmation has been provided by Beyond The Cup.

6. Refunds

• Refunds will be returned via the original payment method used for the purchase.

7. Exceptions & Individual Cases

Situations not explicitly covered in this policy will be considered on an individual basis, and decisions will be made at Beyond The Cup’s discretion.

8. Contact Information

For any questions regarding returns or refunds, please contact Beyond The Cup:

• Email: orders@beyondthecup.com.au

• Phone: 1800 818 118